The following risks are addressed by capacity management: Service level management today is primarily responsible for collecting service requirements as well as monitoring and reporting against agreed service levels. The SLAs examples provided are based on standard NextSLM.org templates that provide insights into IT service management policies and practices. In addition to the templates, they offer tips, recommendations, and guidelines for managing the it-as-a service. For more information, see www.nextslm.org/. ITIL 4 refers to capacity management as a service management practice and has renamed the practice “Capacity and Performance Management”. Problem Management: ITIL views problem management as a more strategic discipline than its name suggests at first glance. .